Frequently Asked Questions and Answers

1. What ingredients are used in the products?

Answer: We use 100% natural ingredients in our products. All our ingredients are carefully selected for their skin and hair benefits and do not contain any harmful chemicals or synthetic additives.

2. Are your products vegan and cruelty-free?

Answer: Yes, all our products are completely vegan and we do not test on animals. We are committed to offering ethical and sustainable products.

3. How do I know which product is best for my skin type?

Answer: We offer a detailed guide on our website to help you identify your skin type and select the most suitable products. In addition, you can contact our customer service for personalized advice.

4. Are the products safe for sensitive skin?

Answer: Yes, our products are formulated with gentle, natural ingredients, ideal for sensitive skin. However, we recommend performing a patch test before using any new product to ensure there are no adverse reactions.

5. How should I store my natural cosmetic products?

Answer: To maintain the freshness and effectiveness of our products, please store them in a cool, dry place away from direct sunlight. Some products may require refrigeration in high summer temperatures. They should always be kept closed to preserve the essential oil.

6. How long do your products last after opening?

Answer: Most of our products have a shelf life of 6-12 months after opening. Please refer to the packaging for specific information about each product.

7. Do you offer samples or test kits?

Answer: Yes, we offer samples and trial kits so you can experience our products before making a full purchase.

8. Can I make returns if I am not satisfied with my purchase?

Answer: If the product has not been opened, we accept returns within 7 days of receipt. If you are not satisfied with your purchase, you may return the product within this period for a full refund or exchange, provided that the return conditions are met.

9. Are your packaging recyclable?

Answer: We are committed to sustainability, so all our packaging is recyclable. We encourage our customers to properly recycle packaging after use. Our products are delivered with a reuse kit, thus ensuring our commitment to the environment.

10. Do you offer international shipping?

Answer: Yes, we ship internationally. Shipping costs and delivery times vary depending on the destination. Please contact us privately to arrange delivery terms.

11. What payment methods do you accept?

Answer: We accept a variety of payment methods including credit cards, debit cards, PayPal and bank transfers. For more details, please refer to our payment methods section on the website.

12. Do you have loyalty or discount programs?

Answer: Yes, we offer loyalty programs and discounts for our regular customers. Sign up for our newsletter to receive updates on promotions and special offers.